Refund policy

We do not accept product returns. Instead, we offer a refund of the purchase price if you are not satisfied with your order.

To request a refund, please contact us at velozennshop@gmail.com within 30 days of receiving your item. You will need to provide your order number and proof of purchase.

Damages and Issues
If your item arrives defective, damaged, or incorrect, please contact us immediately so we can evaluate the issue and process your refund.

Exceptions / Non-refundable Items
Sale items and gift cards are non-refundable.

Refunds
Once your request is approved, you will be refunded to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since approval, please contact us at velozennshop@gmail.com.